FAQ

Evazaar – Frequently Asked Questions (FAQ)

Welcome to the Evazaar FAQ section! Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.

Need more help? We’re always happy to assist:

General Questions

Q: What is Evazaar?
A: Evazaar is a UK-based online store offering carefully selected women’s fashion products. Our mission is to provide durable, well-designed items you’ll love to wear for years.

Q: How can I contact customer support?
A: You can email us at help@evazaar.com or call us at +447545868809 Our support team is available during business hours.

Orders & Shipping

Q: How do I place an order?
A: Browse the store, select your items, add them to your cart, and proceed to checkout. We accept major credit and debit cards (Visa, MasterCard, American Express) and digital wallets (Apple Pay, Google Pay). Payments are processed securely in:

  • GBP (£) for UK orders

  • USD ($) for US orders

Q: How long does delivery take?
A: Orders placed before 5:00 PM GMT are processed within 1–2 business days and then shipped. Standard delivery typically arrives within 3–6 working days.

Q: Do you ship outside the UK?
A: We currently ship to the United Kingdom and the United States. Standard shipping is free on all orders, with no minimum spend and no hidden fees.

Q: How will I know when my order has shipped?
A: Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns and exchanges within 30 days of receiving your order. Items must be unused, in their original condition and packaging. We provide a free pre-paid return label for all eligible returns and exchanges. See our full Refund & Return Policy.

Q: How do I return an item?
A: Email help@evazaar.com within 30 days of delivery with your order number, reason for return, and photos if the item is damaged. We’ll send return authorisation and instructions; then repack the item and drop it at Royal Mail, USPS, or another approved courier.

Q: How long does it take to receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. Please allow up to 5 additional business days for your bank or card provider to complete the transfer.

Q: Do you charge restocking fees?
A: No, we never charge restocking fees.

Q: Which items are non-returnable?
A: Non-returnable items include:

  • Personalised or customised products

  • Hygiene-sensitive items (e.g., underwear, bedding, towels, if opened)

  • Perishable or hazardous goods

  • Clearance or final-sale items

  • Any product marked “non-returnable” on its product page

Q: What if my order arrives damaged, defective, or incorrect?
A: Please contact us within 7 days of delivery with your order number and photos. We’ll arrange free return shipping and offer a replacement or a full refund.

Q: Can I cancel my order?
A: Orders may be cancelled within 24 hours if they haven’t been processed or shipped. After dispatch, cancellations aren’t possible, but you can still return items within the 30-day window.

Products

Q: Are Evazaar products good quality?
A: Yes — our team works with reliable partners who prioritise quality. We select products that are durable, thoughtfully designed, and intended to last.

Q: How do I choose the right size?
A: Each product page includes a size guide and fit details. If you’re unsure, please contact us and we’ll be happy to help.

Q: Do you use sustainable materials?
A: Wherever possible, we work with suppliers who prioritise ethical manufacturing and eco-conscious materials.

Account & Security

Q: Do I need an account to shop?
A: No. You can check out as a guest, though creating an account makes it easier to track orders and speeds up future checkout.

Q: Is my payment information secure?
A: Yes — Evazaar uses SSL encryption and PCI-compliant payment processing to keep your payment details safe.

Q: How will my personal data be used?
A: We collect only the information necessary to process orders, arrange deliveries, and provide customer support. Your data may also be used (with consent) for marketing communications. See our Privacy Policy.

CONTACT US

If you have any questions or need assistance, our customer service team is here to help:

Support Availability (GMT – London):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday and Sunday: 10:00am – 2:00pm

Response Time: We reply to all customer inquiries within 24 hours (maximum), including weekends.

For more options, visit our Contact Us page.